Privacy Policy

Last updated: July 2026

Bean Banter Pty Ltd (“Bean Banter”, “we”, “us”, “our”) operates the website beanbanter.com.au and cafés across Australia. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how you can access or correct it.

1. What Information We Collect

We may collect the following types of personal information:

Information you provide directly:

Your name, email address, and phone number when you submit our contact form, make an enquiry, book a table, or provide feedback
Your preferred café location, if you choose to tell us
Order details, delivery or pickup preferences, and payment-related information when you place an order online
Any other information you voluntarily include in a message to us

Information collected automatically:

Your IP address, browser type, device type, and operating system
Pages you visit on our website, the time and date of your visit, and how you interact with our content
Cookie data and similar tracking information (see Section 6)

We do not knowingly collect personal information from children under 16 without parental consent. Our website and services are intended for general audiences.

2. How We Collect Information

We collect personal information when you:

Fill out the contact or enquiry form on our website
Place an order online or in-store
Call or email one of our café locations
Interact with us on social media
Visit our website (via cookies and analytics tools)
Provide feedback or participate in promotions

3. Why We Collect and Use Your Information

We collect and use your personal information to:

Respond to your enquiries, feedback, and table bookings
Process and fulfil your orders
Contact you about your order, booking, or enquiry
Improve our website, menu, and customer experience
Send you updates, offers, or news about Bean Banter, but only where you have opted in
Comply with our legal obligations, including food safety, taxation, and consumer law requirements
Protect the security of our website and prevent fraud or misuse

We will not use your personal information for purposes unrelated to the above without your consent, unless required or authorised by law.

4. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share it with:

Service providers who help us operate our business, such as website hosting providers, payment processors, email service providers, and analytics providers. These providers are only given the information they need to perform their services.
Google reCAPTCHA, which we use on our contact form to prevent spam. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
Professional advisers, such as lawyers or accountants, where reasonably necessary.
Government bodies or law enforcement, where required or authorised by law.

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.

5. Payment Information

Online payments are processed by secure third-party payment providers. Bean Banter does not store your full credit card or debit card details on our servers. Payment information is handled directly by our payment processors in accordance with their own privacy and security standards.

6. Cookies and Analytics

Our website uses cookies — small text files stored on your device — to help the site function properly, remember your preferences, and understand how visitors use our site.

We may use analytics tools (such as Google Analytics) to collect aggregated, non-identifying information about website traffic and usage patterns. This helps us improve our website and services.

You can manage or disable cookies through your browser settings. Please note that some parts of our website may not function properly if cookies are disabled.

7. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

Secure hosting and SSL encryption on our website
Limiting access to personal information to staff and providers who need it
Using reputable third-party providers with their own security safeguards

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When no longer required, we take reasonable steps to securely destroy or de-identify it.

While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted to us online.

8. Marketing Communications

We will only send you marketing emails or messages if you have opted in to receive them. Every marketing communication we send will include a clear way to unsubscribe. You can also opt out at any time by contacting us at hello@beanbanter.com.au.

9. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete.

To make a request, contact us using the details in Section 12. We will respond within a reasonable time (usually within 30 days). We may need to verify your identity before providing access. In limited circumstances permitted by law, we may refuse access, in which case we will explain why.

10. Making a Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below. We take complaints seriously and will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Bean Banter Pty Ltd

Email: hello@beanbanter.com.au

Phone: +61 412 345 678

Visit any of our café locations listed on our Contact page.