Accessibility
Accessibility
At Bean Banter, we believe everyone has a seat at our tables and that includes online. We are committed to making our website and our cafés welcoming, inclusive, and accessible to all people, including those living with disability.
Our Commitment
We are working to ensure that beanbanter.com.au is accessible to the widest possible audience, regardless of ability or technology. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C), and to meet our obligations under the Disability Discrimination Act 1992 (Cth).
What We're Doing on Our Website
To make our website easier to use for everyone, we aim to:
- Use clear, readable fonts and sufficient colour contrast between text and backgrounds
- Provide descriptive alternative text (alt text) for meaningful images
- Structure pages with proper headings so screen readers can navigate content easily
- Ensure the website can be navigated using a keyboard alone
- Make forms, buttons, and links clearly labelled and easy to identify
- Design the site to work across devices, screen sizes, and orientations
- Avoid content that flashes rapidly or auto-plays sound
- Support browser zoom up to 200% without loss of content or functionality
Accessibility is an ongoing effort. We regularly review our website and work with our developers to identify and fix accessibility issues as our site evolves.
Accessibility in Our Cafés
Our commitment goes beyond the website. Across our café locations, we strive to provide:
- Wheelchair-accessible entry and seating wherever the premises allow
- Staff who are happy to read the menu aloud, assist with ordering, or carry items to your table
- A welcoming environment for assistance animals, in line with Australian law
- Menu options for a range of dietary needs, including gluten-free and vegan choices
Accessibility features may vary between locations due to differences in building layout. If you’d like to check the accessibility of a specific café before visiting, please call that location directly contact details for every café are on our Contact page and our team will gladly help.
Known Limitations
While we work hard to make every part of our website accessible, some content may not yet fully meet accessibility standards, including:
- Some older images or gallery photos that may lack detailed alternative text
- Embedded third-party content (such as maps, videos, or the reCAPTCHA on our contact form) that is controlled by external providers
We are actively working to improve these areas, and we choose third-party tools with accessibility in mind wherever possible.
Assistive Technology
Our website is designed to be compatible with commonly used assistive technologies, including screen readers (such as NVDA, JAWS, and VoiceOver), screen magnifiers, and speech recognition software, when used with up-to-date browsers.
Help Us Improve — Feedback Welcome
We genuinely want to hear from you. If you experience any difficulty accessing any part of our website, or if you have suggestions on how we can improve accessibility online or in our cafés, please get in touch:
Email: hello@beanbanter.com.au
Phone: +61 412 345 678
Contact form: Available on our Contact page
When reporting a website issue, it helps if you can tell us the page you were on, what you were trying to do, and the device, browser, or assistive technology you were using.
We aim to respond to accessibility feedback within 5 business days and will do our best to resolve issues promptly or provide the information you need in an alternative format.
Alternative Formats
If you need any information from our website — such as our menu — in an alternative format, please contact us and we will provide it in a way that works for you.